Refund policy

Return & Refund Policy

Money Back Guarantee

We offer a 30-day money back guarantee from the date your order is delivered. If you are not satisfied with your purchase, you may request a return within 30 days.

Eligibility

Returned items must include all original components. The product may be tested for fit and comfort; however, excessive damage, misuse, or missing parts may affect eligibility. A receipt or order number is required as proof of purchase.

How To Start A Return

To initiate a return, please contact us at sales@nanocpap.com with your order number. Once approved, we will provide the correct return instructions and address based on your location. Items sent back without prior approval will not be accepted.

Customer Support Response Time

Our support team responds to all inquiries within 24 business hours, Monday–Saturday. During peak periods, response times may extend slightly, but we are committed to resolving all requests as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs. Original shipping fees, express shipping fees, Priority Processing, upgraded shipping fees, and any other shipping-related charges are non-refundable.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider. Depending on your location and the item being returned, returns may be required to be sent to one of our international return facilities.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly.

If a device breaks or stops functioning and we are unable to determine whether the issue was caused by a product defect, accidental damage, misuse, handling, or another cause, we may offer a replacement at our discretion.

If a replacement is approved in these circumstances, a $9.90 USD replacement and handling fee will apply. This fee must be paid before the replacement is processed and shipped.

Change-of-Mind Cancellations

If you request to cancel your order due to a change of mind and the cancellation can still be processed, a 10% restocking and processing fee will be deducted from your refund amount.

Once an order has already been shipped, it cannot be cancelled and must follow the standard return process.

Partial Refunds

In certain cases, we may offer a partial refund without requiring a return at our discretion.

Exchanges

The fastest way to exchange an item is to return the product (if eligible) and place a new order separately once your return has been accepted.

Priority Processing, Shipping Fees, Accessories & Extra Purchases

Priority Processing, shipping fees, express shipping fees, optional tips, and any other service-based fees are non-refundable once the order has been placed.

Accessories, add-ons, replacement parts, and additional products purchased separately or together with the main product at a sale, promotional, discounted, bundle, or special-offer price are non-refundable and non-returnable.

This also applies to additional products purchased through checkout offers, upsells, post-purchase offers, discounted add-ons, or promotional bundles.

European Union 14-Day Cooling-Off Period

If your order was shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must still be in unused, new condition, with tags, in original packaging, and proof of purchase provided.